Communication Masterclass | How to Paraphrase
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You explained it clearly, they nodded, and two weeks later three people did three completely different things. This episode tackles one of the most common and costly communication breakdowns in school leadership: assuming that because you said it, it landed. Shane draws on research from Cornell and Stanford, including the "tappers and listeners" study, to explain why even experienced leaders consistently overestimate how clearly their message has been received, and why just knowing about these biases isn't enough to fix them.
The answer is a simple three-step habit called paraphrasing: signal, restate, check. You'll learn why paraphrasing is fundamentally different from just repeating words back, how it surfaces misunderstandings in the moment rather than weeks later, and why it's especially valuable in international school settings where language and cultural norms add another layer of complexity. Shane also covers how to handle the slightly awkward moment when someone looks at you like you're going oddly slowly, and why naming what you're doing dissolves that resistance almost immediately. If you're ready to try one thing this week that will change how your conversations feel, press play.
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Thank you for tuning in, and as always, if you found this episode useful, please share your experience. You can find me online on LinkedIn and Bluesky. My email address is shane@shaneleaning.com.
